Sample / demo data · Updated 21 Oct 2026, 18:45 EAT
Good evening, Amina
Here's how Eldoret Water & Sanitation is performing across 6 zones.
+4.5%
Revenue collected (Sep)
186.0KES M
vs Aug 2026 · KES 178.0M
+1.7 pts
Collection efficiency
86.5%
Target 85% · on track
-2.1 pts
Non-revenue water
31.8%
WASREB benchmark ≤ 25%
+612
Active accounts
46,775
New connections this quarter
Collection Rate Trend
Billed vs collected (KES M) and collection rate vs 85% target
+4.3%vs last month
Payment Channels
Collections by channel · Sep 2026
KES 198M
Collected
Customer Categories
46,775 active accounts
46,775
Accounts
Water Balance
IWA breakdown · % of system input
1.64M m³
Input volume
Revenue by Zone
Collected YTD · KES M
- Kapsoya42.6
- Langas36.1
- Pioneer29.8
- Huruma22.4
- Kimumu17.9
- Elgon View11.2
Production vs Billed Consumption
Million m³ per month
Daily Abstraction
Chebara & Moiben intakes · m³/day
54,820 m³ today
Live Service Tickets
Latest customer care cases
| Ticket | Customer | Zone | Type | Status | Age |
|---|---|---|---|---|---|
| TK-20931 | Grace Wanjiru | Langas | Leak / burst | In progress | 2h |
| TK-20928 | Moi Girls High School | Kapsoya | Billing query | Open | 4h |
| TK-20925 | Peter Kiprono | Huruma | No water | Escalated | 7h |
| TK-20919 | Zion Mall | Pioneer | Meter fault | Resolved | 1d |
| TK-20914 | Faith Chebet | Kimumu | Water quality | Resolved | 1d |
Burst main reported on Uganda Rd, Langas DMA-04
Water quality: 99.2% samples compliant (KEBS)
Meter reading progress · Oct cycle
38,104 / 46,775
81.5% captured · 1,204 via OCR today